We're really sorry to hear that. Please contact us with as many of the following details as possible:
- Your browser (for example Chrome, Internet Explorer)
- The device you're using (laptop, mobile phone, etc.)
- The operating system of your device
- Your Internet Service Provider (e.g. Virgin Media, BT Broadband etc.)
- The time and date of the error
- The area of our site where the error occurred
- Any error messages that popped up
Our friendly customer service team will let you know how to resolve it as quickly as we can.
If you're having issues accessing your account and you've already tried the 'Forgotten Password' / 'Forgotten Account Number' route, please click here to report the issue.