You can return most items within 28 days of receipt, provided the item is new, unused (including any accessories) and in its original packaging, but there are some exceptions. Unless faulty, you cannot cancel or return any of the following:
- Bespoke, customised or personalised items
- Items sealed for health or hygiene reasons if unsealed;
- Sealed audio, video or software recordings if unsealed
- Sealed smart devices including mobile phones, Apple® items, tablets, wearable technology and computer devices ("Smart Devices") if unsealed and used.
Do you charge for returns?
If you return your items using one of our pre-paid labels (i.e. at no further cost to you), the delivery charge remains payable. We've found that this is more convenient for our customers than applying an additional charge each time you use our return service.
If you return the items at your own cost, though, we'll be more than happy to refund the delivery charge for you.