Our staff are now working from home wherever possible, and in cases where they're needed onsite we've put in safety measures and ensured that social distancing guidelines are being adhered to. Our customer service team are available between 9am-7pm, 7 days a week.
Our priority right now is to support customers who are in a vulnerable position and really need us. Before getting in touch, please help us out by having a look through this hub – you may be able to get an answer to your question without needing to contact us.
Don't forget you can still do all of the following online:
If you do need to speak to us, we're still here for you, but it'll take longer than usual for us to reply. Our response times have been significantly extended across all our channels: phone, email and chat.
Standard deliveries and returns may also take longer than usual; in both cases please allow up to 14 days. Our next day delivery service has been reintroduced, but our nominated day service is still suspended for the time being.
Further changes may happen at short notice; please make sure you have an up-to-date email address on your account, so we can let you know the latest.
We've also put together a dedicated FAQ page to answer any questions you may have (including what to do if you’ve been financially affected):
Finally, we'd like to remind you not to click on links or attachments in suspicious emails, and never respond to unsolicited messages and/or calls asking for your personal or financial details. We'll only ever ask for your details if you have made direct contact with us. If you do get a suspicious message, you can report this directly to Action Fraud at:
This is uncharted territory for all of us, so please stay safe and take care of yourself – and thank you for being a loyal customer.