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We're working hard alongside our delivery partners to fulfill orders as soon as we can; please allow up to 5 working days for your parcel to reach you.
Next day and nominated day delivery have been reintroduced, and can be selected at the checkout if your items are eligible for these services.
Hermes are taking steps to ensure there’s no risk to you or their couriers. You can request delivery to a safe place on your property, so that your parcel is delivered with zero person-to-person contact. Please see the Hermes website for instructions on how to do this after your order’s been placed.
If you haven't already, downloading the Hermes app will make things even easier for you - under 'My Places', you can set up a safe place for both deliveries and returns, take a picture of it for the courier's benefit, and mark it as a GPS location.
Don't worry if you're not able to do this though: if the courier does need to ring the doorbell, they won't ask you to sign their device – they'll do this for you, and take a picture of the parcel as proof of delivery.
This service is mostly running as normal; however a small number of ParcelShop locations are unavailable for delivery, as the store has closed due to the pandemic. If your chosen store becomes unavailable after you’ve ordered, your parcel will be returned and you’ll need to reorder to your home or another address.
If you're ordering a large item that won't be delivered by Hermes (furniture, TVs etc), a rep from Arrow XL will be in touch to arrange a time and date for delivery.
As long as no one in your household is self-isolating, experiencing flu-like symptoms, or has recently been exposed to anyone at risk of having coronavirus, your item can be delivered to the room of your choice, or a specific 'drop point' (hallway, garage etc.)
Only one member of your household should be present during delivery, and a minimum distance of 2 metres must be maintained. The other services that Arrow XL offered before the pandemic, such as unpackaging, light assembly etc. are still unavailable at present.