We lock accounts for security reasons, to protect our customers’ personal details if they haven’t shopped with us in a while.
Don't worry though: this lock is only temporary. We can help you get back into your account in a few simple steps - just call us on 0345 071 9018 (9am-7pm, 7 days a week) to answer a few security questions.
Within 24 hours of your call, you'll receive an email which will allow you to reset your password and start shopping!
Once you've received the email, simply click the link to access our secure 'password reset' page.
PLEASE NOTE: this link will expire after 24 hours.
Make sure you check your junk/spam inbox, just in case our email is directed there.
When creating your new password, we recommend that you:
- Make it at least 8 characters long
- Include at least one upper-case letter
- Include at least one lower-case letter
- Include at least one number