About your account

Information on your statement

• How do I view my previous statements online?
• I need help understanding my statement
• Can you tell me what this entry on my statement means?
• Can you tell me more about my minimum payment?
• Can you tell me more about my interest charge?

Your personal details and preferences

• How do I view my previous transactions online?
• How do I update my card details?
• Do you offer paperless statements?
• How do I change my marketing preferences?
• How do I update my telephone number/email address?
• How do I update my address?

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Closing your account

• How do I close my account?
• My relative / friend was a customer and has passed away; what do I need to do?

Your credit limit

• Can I increase my credit limit?
• How do I accept/decline a credit limit increase?
• Can I decrease my credit limit?
• I have an incorrect entry on my credit file, what should I do?
• You offered me a credit limit increase, why has it been rejected?
• When will my credit limit increase be applied?

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Received a communication about your APR rate changing?

• APR changes to 'My Account'