E.G. ‘Where do you deliver?’
Customer Service Hub
Frequently Asked Questions
Help Topics
-
How can I shop with you?
Applying for credit, paying by card and our other online services
-
Promotions and other information
How to use your promotion code and other useful information
-
Delivery of your order
How to track your order, plus delivery options and services
-
Returns, refunds and cancellations
How to return items, track returns and request cancellations
-
Payments and financial help
How to pay, persistent debt information, financial support if you're struggling
-
About your account
Updating your details and credit limit information
-
Troubleshooting
What to do if you've forgotten your details, plus website information
-
Safety and security
What to do if you've been a victim of fraud and how to shop safely online
-
Get in touch
-
Messaging & style guide
-
Complaints