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Customer Service Hub

We're here to support you. Click here to view our COVID-19 FAQs (including what to do if you've been financially affected). If you're struggling to make your payments for another reason, please click here.
Extended returns
As of Friday 8 January, our return period will be 35 days. If you made any purchases between 9 November and 7 January, you’ll have 60 days from the date of delivery to return these. Click here to read our exceptions policy.

Frequently Asked Questions