Please get in touch with us ASAP!
The quickest way to do this is to chat with us. If our team aren't available, please use one of our other contact methods.
If your order hasn't been despatched yet, we may be able to cancel it for you. You can then reorder to the correct address.
If you've received a despatch email, or the latest tracking shows the parcel is on its way, it's too late for us to cancel the order. You still have other options though -
- If the correct delivery address is in the same postcode area, we may be able to redirect it.
- Otherwise, we'll get in touch with the carrier to attempt to stop the delivery.
Using the Evri app, you may also be able to redirect your order to a nearby Parcelshop. Just select 'Google Play store' or ''App store' to download the app.
